COMPLAINTS

At Dexter Henry & Co, we are committed to providing all our clients with legal advice and client care of the highest quality. If, however, at any time you feel concerned or unhappy with the level of service you have received, we ask that you contact us with your concerns so that we may try to resolve the issue to your satisfaction.

We have an internal procedure in place to ensure that complaints raised are dealt with, quickly and fairly; this procedure is available upon request.

If you are unhappy about any aspect of the service you have received, or about our fees, it may be helpful to first contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues you have.

 

Alternatively, you can contact Mr. Dexter Henry by telephone on 020 8769 5550 or by email at dexter@dexterhenry.co.uk or by post to Dexter Henry & Co Solicitors, Office 24, 1 Empire Mews, Streatham, London SW16 2BF.  We have eight weeks to consider your complaint. 

If you are not satisfied with our handling of your complaint through our internal complaints procedure, you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman is an independent complaints body that deals with legal services complaints. 

You must also make any complaint to the Legal Ombudsman:


•    Within within six months of receiving a final written response from us about your complaint and
•    No more than six years from the date of act/omission; or
•    No more than three years from when you should reasonably have known there was cause for complaint.


Further information relating to the Legal Ombudsman can be found on their website at www.legalombudsman.org.uk. Their contact details are as follows:

Address:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

If you have an issue with our fees, you may have the right to apply for an assessment under Part III of The Solicitors Act 1974. Please note; however, the Legal Ombudsman may not investigate a complaint about our fees where you have already made a request to the court for an assessment.

If you are unhappy about our behaviour as opposed to our service, for instance, you think we have been dishonest, taken or lost your money, or have treated you unfairly because of your age, a disability, or other characteristics, then you may contact our regulatory body, the Solicitors Regulation Authority.

 

You can find out further information at

www.sra.org.uk/consumers/problems/report-solicitor